Terms of Use

INTRODUCTION

Welcome to The Fine Jewellery Company (“we”, “us”, “our”). These Terms of Use govern your access to and use of our website, hosted on Shopify Inc.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use this website.

 

WEBSITE PLATFORM

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
Your data may be stored through Shopify’s data storage, databases, and applications. Shopify processes your data in accordance with its own privacy and security standards.

 

ELIGIBILITY

You must be at least 18 years old or have permission from a parent or guardian to use this website. By using the site, you confirm that you meet these requirements.

 

USE OF THE WEBSITE

You agree to use this website only for lawful purposes. You must not:
· Misuse the website or introduce malicious software
· Attempt unauthorised access to our systems
· Use the site for fraudulent or unlawful activities
· Copy, distribute, or exploit content without permission
We reserve the right to suspend or terminate access if these terms are violated.

 

INTELLECTUAL PROPERTY

All content on this website — including text, images, graphics, logos, product designs, and branding — is the property of The Fine Jewellery Company or its licensors.
You may not reproduce, distribute, or use any content without our prior written consent.

 

PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, and pricing are accurate. However:
· Colours may vary depending on your device
· Measurements and weights are approximate
· We reserve the right to correct errors or update information without notice
All products are subject to availability.

 

PRICING & PAYMENT

All prices are displayed in GBP (£) unless otherwise stated.
We reserve the right to:
· Change prices at any time
· Correct pricing errors
· Cancel orders affected by pricing inaccuracies
Payment must be made in full at the time of purchase through our accepted payment methods.

 

ORDERS & ACCEPTANCE

Placing an order does not constitute acceptance. A contract is formed only when we confirm your order and dispatch the product.
We reserve the right to:
· Refuse or cancel any order
· Limit quantities
· Request additional verification before processing

 

DELIVERY

Delivery times are estimates and may vary. We are not liable for delays caused by third-party couriers or circumstances beyond our control.
Risk in the product passes to you upon delivery.

 

RETURNS & CONSUMER RIGHTS (UK/EU)

If you are purchasing as a consumer within the UK or EU, you have statutory rights under the Consumer Contracts Regulations 2013, including:
· The right to cancel your order within 14 days of receipt
· The right to a refund, subject to our Returns Policy
Certain items (e.g. personalised jewellery) may be non-refundable unless faulty.

 

WARRANTY & CARE

We take pride in the quality of our jewellery. Where applicable, products may come with a warranty, subject to terms provided at the time of purchase.
Normal wear and tear, misuse, or improper care are not covered.

 

LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Fine Jewellery Company shall not be liable for:
· Indirect or consequential loss
· Loss of profits, business, or opportunity
· Any damages arising from use or inability to use the website
Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

 

DATA PROTECTION (GDPR)

We are committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018.
We process your data for purposes including:
· Order fulfilment
· Customer support
· Marketing (where consent is given)
You have the right to:
· Access your personal data
· Request correction or deletion
· Object to or restrict processing
· Withdraw consent at any time
For full details, please refer to our Privacy Policy.

 

COOKIES POLICY

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.
Cookies may be used for:
· Essential website functionality
· Performance and analytics (e.g. Google Analytics)
· Personalisation and marketing
By using our website, you consent to the use of cookies unless you disable them via your browser settings or cookie banner.
You can manage your preferences at any time through our cookie settings tool.

 

THIRD-PARTY SERVICES

We use trusted third-party providers, including:
· Shopify (e-commerce platform)
· Payment processors (e.g. Shopify Payments, PayPal, Klarna where applicable)
· Analytics and marketing tools
These providers may process your data in accordance with their own privacy policies.

 

SECURITY

We implement appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure.

 

CHANGES OF THESE TERMS

We may update these Terms from time to time. Changes will be effective upon posting on this page. Your continued use of the website constitutes acceptance of the updated Terms.

 

GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

CONTACT US

For any questions regarding these Terms, please contact:
The Fine Jewellery Company
info@thefinejewellerycompany.com