Returns and Exchanges

EXTENDED CHRISTMAS RETURNS

Shopping early for Christmas? We’ve extended our returns period so your gifts can be returned or exchanged after the big day. Any gift purchased between 1st November and 23rd December 2026 can be returned up until [31st January 2027].

Our standard returns conditions still apply: items must be unused, unworn and returned in their original condition and packaging, with all tags and certificates included. Please see our full returns policy below for details.


We want you to feel completely confident in your purchase. If for any reason your piece isn’t quite right, we are here to assist you with a simple and considered returns process.

 

RETURNS ELIGIBILITY

You may request a return within 30 days of receiving your order. To be eligible, items must be:

· Unworn and in perfect condition

· Returned in their original packaging

· Accompanied by proof of purchase

- Earrings: one earring is sent in a sealed bag so you can view the other first. If returning, the sealed bag must be unopened to be eligible for a refund.

· Once your return is received and inspected, we will process your refund promptly.

 

NON-RETURNABLE ITEMS

As each piece is prepared with care, certain items are exempt from returns:

· Custom-made ring sizes (crafted to order, approximately 6 weeks)

· Personalised or engraved pieces

These items are non-cancellable and non-refundable.

 

EXCHANGE POLICY

To maintain the highest standards of service and availability, we do not offer direct exchanges. We kindly invite you to return your piece in line with our returns policy and place a new order for your preferred selection.

 

HOW TO REQUEST A RETURN

Returning an item is simple—just follow our quick two-step process by clicking the link.

Click here to request a return

Please ensure your item is securely packaged in a sealed mailing bag, and retain your proof of postage for your records.

 

SHIPPING RETURNS

We offer complimentary return shipping for UK and Northern Ireland. For the rest of the world, return shipping costs may apply and we recommend using a tracked service for your peace of mind.

 

REFUNDS

Refunds will be issued to your original payment method once your return has been received and approved. Please allow 5-7 working days for the funds to appear in your account, depending on your provider.

 

FAULTY OR INCORRECT ITEMS

In the unlikely event that your item arrives damaged or incorrect, please contact us promptly. We will resolve the matter with priority and arrange a replacement or full refund where appropriate.