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Frequently Asked Questions

Who are you?

Answer: We are fully qualified gemmologists and diamond graders, and handlers of antique, vintage and modern jewellery. With nearly 40 years of combined experience, our team has backgrounds within various aspects of the jewellery trade. We trade under the umbrella company of Jewellery Quarter Bullion Limited, owned by entrepreneur Rob Halliday-Stein.

Where are you based?

Answer: Our Head Office is situated in the heart Birmingham’s city centre, on the steps of New Street’s Grand Central Station and next door to the world famous Jewellery Quarter. 

Can I visit?

Answer: Of course! We are solely online but you can come and visit our Head Office is in the city, but please be sure to make an appointment with us beforehand to make sure the item you wish to see is available, and one of our team is here to give you personal one-to-one service. You can do this by using our Contact Us form or calling 0121 634 8070.

Can you size my ring for me?

Answer: Yes! If the ring you are interested in shows multiple size options, this ring is suitable for sizing or is available in different sizes. There is also an option to measure your ring size at home, you can do this by finding a ring you like and selecting 'Request a free ring sizer', we will pop a ring sizer out to you in the post so you can make sure you are getting the perfect size.

Can you engrave my item?

Answer: Yes! On certain items we can offer an engraving service to add that personal touch to the item. There will be a drop down to select engraving on our engravable items, if there is an item you would like engraved but you can't see this option, please get in touch on 0121 634 8070 and we can see what we can do for you. Please be aware that jewellery items that are quite narrow or small you may not be able to fit on large amounts of script and the font size may be difficult to read. Also note that any items that are engraved can take up to 5 working days and are void for refund. 

What are your shipping policies?

Answer: Provided there is no resizing or engraving to be applied to your item, we aim to send your purchase within 48 hours. We use Royal Mail’s Next Day Special Delivery and DPD Express Next Day which requires a signature on receipt and is fully insured to the value of the parcel. 

What happens if I change my mind?

Answer: That’s ok. We offer a no quibble 100 day return guarantee, providing the item has not been customised in any way and the item returns to us in the same condition it left us in. Please be aware that Antique and Vintage jewellery can be quite delicate and require extra care when handling. Earrings may be returned, providing they haven't been worn. Should earrings be returned to us, either outside of their original packaging or with evidence of wear, your return guarantee will be void. This is due to reasons of hygiene and does not affect your statutory rights. Further information regarding this can be found in our terms and conditions.

Why doesn’t my jewellery look brand new?

Answer: Our Antique and Vintage jewellery is exactly that, and will not always look “brand new” on arrival. We feel that by keeping them in original condition, you achieve the most satisfaction. Some Antique and Vintage style pieces will have a special finish applied to them to give them the same overall effect. Please take extra care when handling and cleaning any of these particular pieces.

Do you offer insurance valuations?

Answer: Yes! Safeguard is a subsidiary of the Birmingham Assay Office and provide high-quality insurance replacement valuations, by highly qualified and experienced jewellery experts. If you would like to add a valuation on to your order, please either phone us on 0121 634 8070 or use our Contact Us form to confirm the options you have available and any additional time it may take.

What condition are your items in?

Answer: The age and condition of the item you choose will differ depending what type of jewellery it is. As we sell Antique, Vintage and Modern jewellery, some of the jewellery will require a little extra consideration than other pieces. Each piece will be hand examined before it is offered for sale, by one of our expert in-house jewellery consultants. The item must be of excellent repair before it can be entered for sale on our site.

Do you purchase jewellery?

Answer: We don't purchase jewellery anymore. Our sister company Bullionbypost would be more than happy to help with this on 0121 634 8060.

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