Privacy Notice – Updated December 2022
This Privacy Notice applies to all information we collect, use and process about you as a customer in relation to the products and services you receive from us. Jewellery Quarter Bullion Limited is a data controller in respect of personal information that we process in connection with our business. In this notice, references to “we”, “us”, “our” or “JQB” are references to Jewellery Quarter Bullion Limited. JQB is registered with the Information Commissioner's Office (registration number Z211784X).
We respect your right to privacy, and we are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after your personal information is very important to us and we understand that the protection of your personal information is important to you too. We want you to be confident that your personal data is kept safely and securely, and to understand how we use it to offer you a better experience. This Privacy Notice sets out how we use and protect any information that you give us when you either use our website, call us or visit us.
We may ask you to provide certain information by which you can be identified, when we do this you can be assured that it will only be used in accordance with this Privacy Notice. All information provided by you will be stored securely and processed strictly in accordance with the General Data Protection Regulation and Data Protection Act 2018.
We may change this policy from time to time by updating the information contained herein, you will be notified of any changes as the current version will be dated at the top of the page. We encourage you to check this page regularly to ensure that you understand and are happy with any changes made since your last visit.
For any queries in relation to our processing of your personal data please send an email to [email protected] quoting 'Security and Privacy Enquiry'. Alternatively, you may call or write to us at:
Jewellery Quarter Bullion Limited
Centre City Tower
7 Hill Street
Phone: 0121 634 8070
WHAT INFORMATION WE COLLECT AND HOW WE OBTAIN IT
When we enter into a relationship with you as a customer, there are various types of information we may collect over the duration of that relationship. We may collect information when you use our website, or when you call or visit us as part of our order processing procedure. When you contact us by telephone we will retain recordings of all conversations. When you visit our premises in person any recordings of CCTV footage will also be retained.
We will limit the collection and processing of your information to only that which is necessary to achieve one or more legitimate purposes as identified in this notice.
Information collected and retained by us may include:
WHAT WE DO WITH THE INFORMATION WE GATHER
We will only use and share your information where it is necessary for us to carry out our lawful business activities. This includes using your data internally to understand your needs and provide you with a better service. Your data may be used for reasons amounting to contractual or legal obligations, or for other reasons which are in the legitimate interests of our business. In practical terms this means we may use your data for the following purposes:
We may also disclose your personal information to third parties in certain circumstances, including:
HOW LONG WE KEEP YOUR INFORMATION
By providing you with products or services we create records that contain your personal data. This information can be held on a variety of media (physical or electronic) and formats.
We manage our records to help us to serve our customers well and to comply with legal and regulatory requirements. Records help us demonstrate that we are meeting our responsibilities and to keep as evidence of our business activities.
Retention periods for records are determined based on the type of record, the nature of the activity, product or service, the country in which the transaction is taking place and the applicable local legal or regulatory requirements. We normally keep customer records for up to six years after your relationship with us ends (i.e., after you close your account). Certain records may have longer or shorter retention periods depending on the nature of the information. Retention periods may be changed from time to time based on business or legal and regulatory requirements.
We may occasionally retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the courts or an investigation by law enforcement agencies or regulators.
YOUR DATA PROTECTION RIGHTS
We need your data to provide you with the correct products and services, but you have clear rights over what we do with that information. Your rights in respect of the way we handle your data include:
The ICO can be contacted at:
Information Commissioner’s Office
Helpline number: 0303 123 1113
We are committed to ensuring that your information is secure with us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
KEEPING IN TOUCH WITH YOU
We want to keep you up to date with information about market news and price alerts, stock notifications, and improvements to our website.
If you decide you do not want to receive this information you can request that we stop by sending an email to [email protected] or by clicking the ‘Unsubscribe’ link within the email. You may also call our Contact Centre on 0121 634 8070.
We will never sell or share your information with third-party companies to enable them to market to you.
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web you may visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.
Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.
ARE COOKIES SAFE?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the Privacy Notice applicable to the website in question.